中欧班列业务流程设计与优化

doi:10.16265/j.cnki.issn1003-3033.2020.S1.023

中国安全科学学报 ›› 2020, Vol. 30 ›› Issue (S1): 128-132.doi: 10.16265/j.cnki.issn1003-3033.2020.S1.023

中欧班列业务流程设计与优化

韩兆洋¹ 工程师, 王鑫¹ 工程师, 蒋帅² 工程师, 张旭³ 工程师, 李林卿¹, 赵然¹ 工程师

1 国家铁路局市场监测评价中心,北京 100070;
2 国家铁路局市场安全技术中心,北京 100070;
3 中国铁路上海局集团公司南京货运中心尧化门经营部,江苏南京 210046

收稿日期:2020-10-15 修回日期:2020-12-12 出版日期:2020-12-30 发布日期:2021-07-15
作者简介:韩兆洋 (1985—),男,黑龙江哈尔滨人,本科,工程师,主要从事国际联运、中欧班列、危险货物运输等方面的工作。E-mail:18101096373@163.com。

Business process design and optimization of China railway express

HAN Zhaoyang¹, WANG Xin¹, JIANG Shuai², ZHANG Xu³, LI Linqing¹, ZHAO Ran¹

1 Center of Market Monitoring and Evaluation, National Railway Administration, Beijing 100070, China;
2 Market Safety Technology Center, National Railway Administration, Beijing 100070, China;
3 Yaohuamen Department of Nanjing Freight Center,China Railway Shanghai Group Co., Ltd, Nanjing Jiangsu 210046, China

Received:2020-10-15 Revised:2020-12-12 Online:2020-12-30 Published:2021-07-15

摘要/Abstract

摘要： 为增强中欧班列在国际货运市场的核心竞争力,设计与优化中欧班列的业务流程,通过梳理总结中欧班列发展趋势和业务流程现状,了解中欧班列在业务流程中存在的问题,进而从提高业务流程效率和改善服务质量状况各提出5个建议措施和优化方案。研究结果表明:该流程有助于解决缺少协同办公、信息沟通不流畅,导致流程周期较长、服务质量差的问题,可确保中欧班列在国际货运市场的顺利推行和可持续发展。

关键词: 中欧班列, 业务流程, 国际联运, 服务质量, 优化策略

Abstract: In order to enhance the core competitiveness of China railway express in the international freight market, design and optimize the business process of China railway express, development trend and current business process of China railway express were combed and summarized, understanded the problems existing in the business process of China railway express, five recommended measures and optimization plans were proposed from improved the efficiency of business processes and improved the improvement of service quality. The results show that process solves the problems of lack of collaborative office and unsmooth information communication, leading to long process cycles and poor service quality, and ensures the smooth implementation and sustainable development of China railway express in the international freight market.

Key words: China railway express, business process, international combined transport, service quality, optimizing strategy

中图分类号:

X924.4

韩兆洋, 王鑫, 蒋帅, 张旭, 李林卿, 赵然. 中欧班列业务流程设计与优化[J]. 中国安全科学学报, 2020, 30(S1): 128-132.

HAN Zhaoyang, WANG Xin, JIANG Shuai, ZHANG Xu, LI Linqing, ZHAO Ran. Business process design and optimization of China railway express[J]. China Safety Science Journal, 2020, 30(S1): 128-132.

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中欧班列业务流程设计与优化

Business process design and optimization of China railway express

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