基于改进PEM的高铁调度员关键PSF分析

doi:10.16265/j.cnki.issn1003-3033.2017.06.010

中国安全科学学报 ›› 2017, Vol. 27 ›› Issue (6): 55-60.doi: 10.16265/j.cnki.issn1003-3033.2017.06.010

基于改进PEM的高铁调度员关键PSF分析

吴海涛^1,2 讲师, 罗霞^**1,2 教授

1 西南交通大学交通运输与物流学院,四川成都 610031
2 综合交通运输智能化国家地方联合工程实验室,四川成都 610031

收稿日期:2017-04-17 修回日期:2017-05-20 发布日期:2020-10-16
通讯作者: ** 罗霞(1962—),女,重庆人,博士,教授,主要从事智能交通系统的研究。E-mail:xia.luo@263.net。
作者简介:吴海涛 (1981—),男,山东烟台人,博士,讲师,主要从事交通运输安全与人因可靠性的研究。E-mail: wuhaitao@swjtu.cn。
基金资助:
国家自然科学基金资助(51605398);中央高校基本科研业务费专项资金项目(2682016CX048)。

Critical PSF analysis for high-speed railway dispatchers based on improved PEM

WU Haitao^1,2, LUO Xia^1,2

1 College of Transportation and Logistics, Southwest Jiaotong University, Chengdu Sichuan 610031,
China 2 National United Engineering Laboratory of Integrated and Intelligent Transportation, Chengdu Sichuan 610031, China

Received:2017-04-17 Revised:2017-05-20 Published:2020-10-16

摘要/Abstract

摘要： 为深入分析高铁调度员人因可靠性的影响因素,通过文献查阅、调度员任务分析、结构性访谈等方式,构建高铁调度员行为形成因子(PSF)体系,并应用网络层次分析法(ANP)计算PSF重要度。根据PSF体系编制测评量表,对调度员进行问卷调查,计算PSF实施度;运用改进的绩效评估矩阵(PEM)方法,提取关键PSF。结果表明:复杂事件的认知水平、工作负荷、操作技能是重要度排在前3位的PSF,劳动组织与排班、工作负荷、安全信息报告与反馈是实施度排在后3位的PSF,工作负荷、对复杂事件的认知水平、安全信息报告与反馈是高铁调度员的关键PSF。

关键词: 高速铁路, 调度员, 人因可靠性, 绩效评估矩阵(PEM), 行为形成因子

Abstract: In order to analyze the factors affecting the human reliability of high-speed railway dispatchers in-depth, the PSF for high-speed railway dispatchers were extracted based on literature review, task analysis and structured interview. The PSF weights were calculated by using analytic network process (ANP) method. According to the PSF, a questionnaire was designed and the PSF implementation degrees were achieved by the survey results. Then the critical PSF were extracted by using the improved PEM method. The results show that complex event cognitive level, workload, operation skills are the top three factors of importance degree,that labor organization and scheduling, workload, safety information reporting and feedback are the last three factors of implementation degree,and that workload complex event cognitive level, safety information reporting and feedback are the critical factors.

Key words: high-speed railway, dispatcher, human reliability, performance evaluation matrix(PEM), performance shaping factors(PSF)

中图分类号:

X913.4

吴海涛, 罗霞. 基于改进PEM的高铁调度员关键PSF分析[J]. 中国安全科学学报, 2017, 27(6): 55-60.

WU Haitao, LUO Xia. Critical PSF analysis for high-speed railway dispatchers based on improved PEM[J]. China Safety Science Journal, 2017, 27(6): 55-60.

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基于改进PEM的高铁调度员关键PSF分析

Critical PSF analysis for high-speed railway dispatchers based on improved PEM

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