Analysis of influencing factors and management countermeasures of courier's unsafe behavior based on SOR theory

doi:10.16265/j.cnki.issn1003-3033.2025.09.0997

Abstract

Abstract:

In order to reduce couriers' unsafe behaviors caused by job burnout and effectively avoid safety accidents, this study aimed to explore the influencing factors and management countermeasures of couriers' unsafe behaviors based on the Stimulus-Organism-Response (SOR) theoretical framework, employing mixed research methods. Firstly, it integrated data from on-site interviews and questionnaires, and analyzed the action paths of work burnout and safety attitude on couriers' unsafe behaviors from the four-dimensional factors of man, machine, environment, and management. Secondly, it constructed a conceptual model that includes the four-dimensional factors (man, machine, environment, and management), work burnout, safety attitude, and unsafe behaviors. Finally, it used Smart PLS 4.0 software to verify the structural equation model and put forward corresponding management improvement strategies for the state, express enterprises, and couriers based on the analysis results. The results show that work burnout and safety attitude have a significant positive impact on couriers' unsafe behaviors. Among them, the four-dimensional factors of man, machine, environment, and management indirectly affect unsafe behaviors through the mediating role of work burnout; the three-dimensional factors of machine, environment, and management indirectly affect unsafe behaviors through the mediating role of safety attitude (p<0.05).

Key words: Stimulus-organism-response (SOR) theory, job burnout, safety attitude, courier, unsafe behavior

CLC Number:

X956生活安全

TIAN Fangyuan, CHEN Zujie, LI Hongxia. Analysis of influencing factors and management countermeasures of courier's unsafe behavior based on SOR theory[J]. China Safety Science Journal, 2025, 35(9): 87-95.

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变量名称	Cronbach's α系数	项目个数
工作倦怠	0.956	5
	0.945	4
	0.934	6

维度	情绪耗竭	去个性化	低成就感	人的因素	机的因素	环境因素	管理因素	情感	认知	意动	不安全行为
情绪耗竭	1	—	—	—	—	—	—	—	—	—	—
去个性化	0.957^**	1	—	—	—	—	—	—	—	—	—
低成就感	0.298^**	0.294^**	1	—	—	—	—	—	—	—	—
人的因素	-0.306^**	-0.308^**	-0.857^**	1	—	—	—	—	—	—	—
机的因素	-0.152^**	-0.170^**	-0.869^**	0.815^**	1	—	—	—	—	—	—
环境因素	-0.287^**	-0.302^**	-0.896^**	0.840^**	0.855^**	1	—	—	—	—	—
管理因素	-0.260^**	-0.273^**	-0.907^**	0.871^**	0.887^**	0.887^**	1	—	—	—	—
情感	0.616^**	0.637^**	-0.354^**	0.300^**	0.419^**	0.352^**	0.344^**	1	—	—	—
认知	0.086	0.088	-0.834^**	0.737^**	0.815^**	0.789^**	0.813^**	0.591^**	1	—	—
意动	-0.248^**	-0.266^**	-0.912^**	0.836^**	0.888^**	0.883^**	0.899^**	0.344^**	0.829^**	1	—
不安全行为	0.950^**	0.948^**	0.236^**	-0.249^**	-0.112	-0.230^**	-0.212^**	0.677^**	0.128^*	-0.216^**	1

维度	Cronbach's α	rho_A	CR	平均抽取变异	项目个数
人的因素	0.822	0.823	0.882	0.651	4
机的因素	0.831	0.831	0.887	0.663	4
环境因素	0.864	0.865	0.902	0.648	5
管理因素	0.907	0.908	0.925	0.607	8
工作倦怠	0.762	0.836	0.871	0.704	15
安全态度	0.811	0.886	0.888	0.730	24
不安全行为	0.956	0.956	0.963	0.765	8

影响路径	初始样本	样本均值	标准差	t统计量	p值	假设	接受/拒绝
人的因素→安全态度	0.014	0.012	0.063	0.224	0.823	H6	拒绝
人的因素→工作倦怠	-0.314	-0.317	0.1	3.129	0.002^**	H1	接受
机的因素→安全态度	0.445	0.447	0.06	7.486	0.000^**	H7	接受
机的因素→工作倦怠	0.423	0.428	0.119	3.558	0.000^**	H2	接受
环境因素→安全态度	0.238	0.236	0.061	3.901	0.000^**	H8	接受
环境因素→工作倦怠	-0.387	-0.387	0.109	3.552	0.000^**	H3	接受
管理因素→安全态度	0.231	0.233	0.068	3.388	0.001^**	H9	接受
管理因素→工作倦怠	-0.259	-0.255	0.131	1.976	0.048^*	H4	接受
工作倦怠→不安全行为	0.963	0.965	0.027	35.6	0.000^**	H5	接受
安全态度→不安全行为	0.3	0.296	0.027	10.958	0.000^**	H10	接受

影响路径	初始样本	样本均值	标准差	t统计量	p值	假设	接受/ 拒绝
人的因素→工作倦怠→不安全行为	-0.302	-0.305	0.097	3.118	0.002^**	H_11a	接受
人的因素→安全态度→不安全行为	0.004	0.004	0.019	0.227	0.821	H_12a	拒绝
机的因素→工作倦怠→不安全行为	0.407	0.412	0.111	3.682	0.000^**	H_11b	接受
机的因素→安全态度→不安全行为	0.134	0.132	0.019	7.144	0.000^**	H_12b	接受
环境因素→工作倦怠→不安全行为	-0.373	-0.374	0.105	3.538	0.000^**	H_11c	接受
环境因素→安全态度→不安全行为	0.072	0.07	0.02	3.581	0.000^**	H_12c	接受
管理因素→工作倦怠→不安全行为	-0.249	-0.246	0.127	1.963	0.048^*	H_11d	接受
管理因素→安全态度→不安全行为	0.069	0.069	0.022	3.197	0.001^**	H_12d	接受